外贸函电范文:怎样肯定答复索赔和投诉信(一)
Summary:2. Explain the circumstances.3. Close courteously and positively. 当卖方是错误发生的责任方时,卖方在答复中需要解释清楚错误情形。如果不解释清楚,买方就会认为当前的交易不是一桩好买卖,可能会转而寻找其他卖家。如果解释过于庞杂,买方可能没有兴趣看或是认为卖方业务运作过于复杂。因此在解释错误原因时说清楚主要的几点即可。 承认.

  • 2. Explain the circumstances.3. Close courteously and positively.
    当卖方是错误发生的责任方时,卖方在答复中需要解释清楚错误情形。如果不解释清楚,买方就会认为当前的交易不是一桩好买卖,可能会转而寻找其他卖家。如果解释过于庞杂,买方可能没有兴趣看或是认为卖方业务运作过于复杂。因此在解释错误原因时说清楚主要的几点即可。
    承认错误后还应承诺改正错误和改善以后的工作。这是重新赢得客户信任的一个重要步骤。注意:可别说以后再也不会犯错,因为错误是不可避免的。
    最后,还要表示继续合作的希望。毕竟,要赢得客户并不容易,所以要维护好客户以免流失。
    下面是一封对索赔和投诉的肯定回复。由于是卖方发错货,我们来看看卖方是怎么答复的:
    Dear CustomerRe: SMG - 75 Household Electric Appliances
    Immediately after we received your letter we dispatched two cases of the correct SMG - 75 Household Electric Appliances by S. S. Shunfeng which left for your city on March 20. They are expected to reach your center warehouse by the end of April.
    Every individual product or service of our company is fully guaranteed, and we are glad to make this adjustment for you. Thank you for writing us so promptly.
    The mistake occurred as a result of staff shortage during an unusually busy season. Through an oversight the wrong goods were sent. We wish to express our concern for the inconvenience caused to your clients.
    The SMG - 75 Household Electric Appliances you will receive are new on the market. Their arrival will make performance a pleasure for your customers.
    365bet 求 链接Enclosed is the latest catalog of other electric goods. Each of our products carries an absolute five-year warranty. If you feel interested in anything, please let us know. You will earn a special discount of two percent, provided that we receive your order by May 15.
    As to the goods you originally received, please send them back to our address by the first available ship, freight forward.
    Thank you again for your cooperation.
    Truly yours
Now,0 person review it. View all reviews
??? Name: * Optional, keeping blank means that published by anonymous.
Content:
Remain Words:? * Post It By Ctrl + Enter.
???????? ?? ??I will to announce
Related Article
Top List
By Users
[365bet正规网址_365bet备用网址台湾_365bet外围时时彩专业四级] 教你二十四节气如何..
[小学365bet正规网址_365bet备用网址台湾_365bet外围时时彩作文] 小学365bet正规网址_365bet备用网址台湾_365bet外围时时彩作文:我的..
[初中365bet正规网址_365bet备用网址台湾_365bet外围时时彩作文] 初中生365bet正规网址_365bet备用网址台湾_365bet外围时时彩作文范文..
[365bet正规网址_365bet备用网址台湾_365bet外围时时彩笑话] 365bet正规网址_365bet备用网址台湾_365bet外围时时彩幽默小故事 The..
[英文阅读] Love Your Life (热..
[365bet正规网址_365bet备用网址台湾_365bet外围时时彩演讲] 365bet正规网址_365bet备用网址台湾_365bet外围时时彩演讲比赛主持稿
[365bet正规网址_365bet备用网址台湾_365bet外围时时彩小故事] 365bet正规网址_365bet备用网址台湾_365bet外围时时彩美文:放爱一条..
[生活365bet正规网址_365bet备用网址台湾_365bet外围时时彩] 端午节的由来
[365bet正规网址_365bet备用网址台湾_365bet外围时时彩翻译] 英文单词garply的意..
[小笨霖365bet正规网址_365bet备用网址台湾_365bet外围时时彩..] 一些国外365bet正规网址_365bet备用网址台湾_365bet外围时时彩学习网站
[365bet正规网址_365bet备用网址台湾_365bet外围时时彩读后感] 如何上传自己已做好..
[商务365bet正规网址_365bet备用网址台湾_365bet外围时时彩] 365bet正规网址_365bet备用网址台湾_365bet外围时时彩口语口译的十个..
[生活365bet正规网址_365bet备用网址台湾_365bet外围时时彩] 年轻人常用的口头禅
[职场365bet正规网址_365bet备用网址台湾_365bet外围时时彩] 个人简介(英文)
[小笨霖365bet正规网址_365bet备用网址台湾_365bet外围时时彩..] 小笨霖365bet正规网址_365bet备用网址台湾_365bet外围时时彩笔记本十..
Latest Article
[生活365bet正规网址_365bet备用网址台湾_365bet外围时时彩] 日常对话常用365bet正规网址_365bet备用网址台湾_365bet外围时时彩口..
[生活365bet正规网址_365bet备用网址台湾_365bet外围时时彩] 日常对话常用365bet正规网址_365bet备用网址台湾_365bet外围时时彩口..
[生活365bet正规网址_365bet备用网址台湾_365bet外围时时彩] 关于日期常用365bet正规网址_365bet备用网址台湾_365bet外围时时彩示..
[365bet正规网址_365bet备用网址台湾_365bet外围时时彩专业四级] 叙述时间常用365bet正规网址_365bet备用网址台湾_365bet外围时时彩示..
[生活365bet正规网址_365bet备用网址台湾_365bet外围时时彩] Talking About Obje..
[生活365bet正规网址_365bet备用网址台湾_365bet外围时时彩] Year, Month And Da..
[生活365bet正规网址_365bet备用网址台湾_365bet外围时时彩] About Introduction..
[生活365bet正规网址_365bet备用网址台湾_365bet外围时时彩] 常用365bet正规网址_365bet备用网址台湾_365bet外围时时彩示例|Ident..
[生活365bet正规网址_365bet备用网址台湾_365bet外围时时彩] 常用365bet正规网址_365bet备用网址台湾_365bet外围时时彩示例|About..
[生活365bet正规网址_365bet备用网址台湾_365bet外围时时彩] 常用365bet正规网址_365bet备用网址台湾_365bet外围时时彩示例|denti..
[生活365bet正规网址_365bet备用网址台湾_365bet外围时时彩] 常用365bet正规网址_365bet备用网址台湾_365bet外围时时彩示例|Expre..
[生活365bet正规网址_365bet备用网址台湾_365bet外围时时彩] Greetings 问候语|..
[生活365bet正规网址_365bet备用网址台湾_365bet外围时时彩] 英文常用短句学习(..
[专业365bet正规网址_365bet备用网址台湾_365bet外围时时彩] 常用医学365bet正规网址_365bet备用网址台湾_365bet外围时时彩词汇
[大学365bet正规网址_365bet备用网址台湾_365bet外围时时彩作文] 365bet正规网址_365bet备用网址台湾_365bet外围时时彩四级作文:The O..
Partners: English Club?Domain History?biz?Global Website Library?dow3?Yellow Pages?Japan Website?English Language Learning Online?blank? More?
Home | About us | Sitemap | Partners | Join Now | Link | Contact | Bookmark it
2004-2020 365bet正规网址_365bet备用网址台湾_365bet外围时时彩学习乐园 闽ICP备14009949号-28